If you are using a Mental Health Treatment Plan or referral from your treating doctor, you are eligible for up to 10 Medicare rebates per year of either $96.65 (for a general psychologist) or $141.85 (for a clinical psychologist).

Your referring GP will need to assess your progress after the 6th session in order to access the remaining 4 sessions.

If you have an approved self-managed NDIS plan, you are eligible for a rebate of $222.99 per psychology session. However, as we are not an NDIS provider, we are unable to bill NDIS directly on your behalf. We will provide you with a receipt for you to apply for a reimbursement through NDIS.

You may also be eligible for rebates under your private health insurance. You are unable to claim both the Medicare rebate and private health insurance rebate at the same time.

We are not a bulk billing service. There is an out of pocket fee for all appointments.

Clients must reschedule or cancel their appointment at least 2 business days before their appointment date. This allows us time to offer your appointment to someone else who is waiting to book.

If clients are unable to reschedule or cancel within the required time frame, or a client does not attend their scheduled appointment, a full fee will be charged.

No, you do not need a referral to see a psychologist. We accept clients who are privately paid (self-referred), clients using a Mental Health Treatment Plan or referral from their treating doctor, or self-managed NDIS clients.

The number of appointments you will need is dependent on your individual circumstances. Some contributing factors can include whether the problem is acute or chronic, the number of problems that you would like to address, engagement in tasks outside of therapy and frequency of appointments. It is generally recommended that appointments are scheduled on a weekly to fortnightly basis to ensure momentum of therapeutic change in the beginning. Your psychologist will discuss treatment time frames with you throughout your treatment.

Appointments for individual therapy are 50 minutes.

Your first appointment with a psychologist is about helping them understand what is happening in your world, the reasons why you have sought therapy, and setting some goals for therapy.

Subsequent appointments focus on more specific information regarding the problems you are experiencing, and may be used for skill development, strategies and information that will help you to work through your main concerns and move closer towards your goals.

Yes.

Yes, however email and/or SMS reminders are a courtesy service only and it remains your responsibility to keep track of your appointments.

Unfortunately, if you are involved in a legal matter or think that you will be in the near future, we are unable to provide any report or summary of treatment for legal purposes.

We are a treatment service only and would recommend that you see a psychologist who works in this area if you believe a court or lawyer might require information regarding your treatment.

All psychologists are legally required to be registered in Australia, which means your psychologist is registered with the Psychology Board of Australia. As such, your psychologist is properly trained and ensures that you receive high quality, ethical service.

You have a right to expect that:

• You will be treated with respect at all times.

• Your cultural background and language tradition will be respected.

• You will be asked to give your consent for any service provided by your psychologist prior to the service commencing and as it progresses.

• You will receive an explanation about the confidentiality of the service and the exceptional situations where your confidentiality may not be protected.

• You will be clearly told about fees for your psychologist’s services.

• You will receive skilled and professional services from your psychologist.

• There will be clear goals that you and your psychologist are working toward.

• You can ask any questions about the service you are receiving.